Customer reviews of jamesfrench.com Ltd

By Warwick D on 13 December 2017 | Verified purchase

I have known of James French's reputation for many years. I needed a second vehicle capable of working off road. I am a keen shot and also work in that world. I was extremely reassured with the knowledge and service from James's colleagues. I knew that I was buying the right vehicle for my needs. Subsequently, all is without fault, and I remain confident that, should I have any concerns, all would be looked after for me.

Reply from jamesfrench.com Ltd on 14/12/17

Thank you for the very kind review, Warwick. I hope that the Freelander will prove a trusty servant and please do not hesitate to contact us with any queries you may have. All the best with the Freelander and we look forward to seeing you back in the future.

By Bob E on 02 November 2017 | Verified purchase

First class service and very helpful all round. Ensured all requirement were met in a timely manner. Highly reccommended.

Reply from jamesfrench.com Ltd on 03/11/17

Thank you for the kind words, Bob! I hope you and Angela are enjoying the Freelander and we look forward to seeing you again soon.

By Paula D on 02 November 2017 | Verified purchase

This dealer is local to us so we've had cars serviced there in the past, both quickly and efficiently, before purchasing a car from them more recently. They are courteous and efficient in all that they do and offer the best solution they can in the shortest time. We would definitely recommend them and will be continuing to use them ourselves in the future as a trustworthy authorised dealer.

Reply from jamesfrench.com Ltd on 03/11/17

Thank you for the lovely review, Paula! All the best with the Range Rover and we look forward to seeing you back for a service soon.

By Peter G on 30 September 2017 | Verified purchase

Amazing staff, Amazing service. No need to look any further you’ve found the perfect JLR dealership!

Reply from jamesfrench.com Ltd on 10/10/17

Thank you for the lovely review, Peter! I hope you are loving the Range Rover and we look forward to seeing you again in the future.

By Leigh R on 28 September 2017 | Verified purchase

In my experience the team at James French are knowledgeable, organised and fair. They clearly know their chosen range of products very well and this has instilled great confidence. I had the sense that the vehicles sold are selected to be good examples for their type and thus sold with confidence. The character of dealings was very personal and in that way much differentiated from some of the bigger dealers and chains. Very good and I would gladly return.

Reply from jamesfrench.com Ltd on 29/09/17

Thank you for the very kind words, Leigh. Enjoy the Freelander and we look forward to seeing you in the future.

By Dan C on 21 September 2017 | Verified purchase

Excellent, knowledgeable service; highly recommended.

Reply from jamesfrench.com Ltd on 22/09/17

Thank you for the lovely review, Dan! All the best with the Discovery and we look forward to seeing you in the future.

By Simon C on 16 September 2017 | Verified purchase

Very knowledgeable and professional team, I would recommend them and would certainly buy again from them

Reply from jamesfrench.com Ltd on 21/09/17

Thank you for the kind words, Simon! I hope you enjoy the Freelander and we look forward to seeing you in the future.

By Anonymous on 12 April 2021 | Purchase not verified

Made an appointment to view a car on the first day after covid 19 lockdown. Told the agent I was keen to purchase and they booked me in along with my contact details. Turned up on time to be greeted by we've sold it! When I explained I had a pre booked appointment I was basically told tough it's gone. I'm staggered people still operate in this way. What a mercenary individual. They couldn't even give me the courtesy of a phonecall to stop my wasted journey of over 2 hours for the round trip.

Reply from jamesfrench.com Ltd on 26/04/21

Dear Mr Caton we are very sorry the vehicle was sold only half an hour before you arrived to see it, we understand your disappointment but we only remove a vehicle from sale with a deposit and commitment to buy, you could have easily not wanted it for any number of reasons and coming to see a car is not enough commitment for us to remove it from sale.

By Jerry H on 01 August 2019 | Purchase not verified

Traveling up to Charlbury last Sunday, experienced a failed ley shaft bearing in my TD5 Defender gearbox. On the Monday phoned around to find a LR specialist in the area and was recommended to try James French. They couldn't be more helpful and fitted the repair into what I imagine what is a very busy schedule . Problem sorted at what I think was a very reasonable cost. Would highly recommend. Thanks All. Jerry.

Reply from jamesfrench.com Ltd on 02/08/19

Thank you for the kind words, Jerry. Pleased we could be of assistance.

By Kumbirayi N on 29 June 2019 | Purchase not verified

Very easy to deal with. Great experience; service is second to none . Instant payment. Would recommend to anyone who wishes to buy or sell their car.

Reply from jamesfrench.com Ltd on 02/07/19

Thank you for the kind words, Kumbirayi. We look forward to seeing you again.