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Customer reviews of jamesfrench.com Ltd

Here at James French 4x4 we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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jamesfrench.com Ltd

jamesfrench.com Ltd
5
4.9

Based on 68 customer reviews

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  • 5

    Highly recommended

    By Dan C on 21 September 2017 | Verified purchase

    Excellent, knowledgeable service; highly recommended.

    Reply from jamesfrench.com Ltd on 22/09/17

    Thank you for the lovely review, Dan! All the best with the Discovery and we look forward to seeing you in the future.


  • 5

    Excellent

    By Simon C on 16 September 2017 | Verified purchase

    Very knowledgeable and professional team, I would recommend them and would certainly buy again from them

    Reply from jamesfrench.com Ltd on 21/09/17

    Thank you for the kind words, Simon! I hope you enjoy the Freelander and we look forward to seeing you in the future.


  • 5

    Dan sorts the part for the next day and calls you back to confirm delivery

    By Andrew M on 03 September 2021 | Purchase not verified

    Used them twice now for spare parts the level of service from Dan is excellent!


  • 5

    Excellent Customer Service

    By Darren P on 22 July 2021 | Purchase not verified

    The guys at James French resolved an ongoing issue with the tow-bar on my Jaguar F-Pace at very short notice. It was my first dealing with them, and it was a delight. It makes such a refreshing change to find a car dealer that really values customer service. Will certainly be returning when I am due my next service.


  • 5

    By Anonymous on 12 April 2021 | Purchase not verified

    Made an appointment to view a car on the first day after covid 19 lockdown. Told the agent I was keen to purchase and they booked me in along with my contact details. Turned up on time to be greeted by we've sold it! When I explained I had a pre booked appointment I was basically told tough it's gone. I'm staggered people still operate in this way. What a mercenary individual. They couldn't even give me the courtesy of a phonecall to stop my wasted journey of over 2 hours for the round trip.

    Reply from jamesfrench.com Ltd on 26/04/21

    Dear Mr Caton we are very sorry the vehicle was sold only half an hour before you arrived to see it, we understand your disappointment but we only remove a vehicle from sale with a deposit and commitment to buy, you could have easily not wanted it for any number of reasons and coming to see a car is not enough commitment for us to remove it from sale.


  • 5

    Top Service

    By Jerry H on 01 August 2019 | Purchase not verified

    Traveling up to Charlbury last Sunday, experienced a failed ley shaft bearing in my TD5 Defender gearbox. On the Monday phoned around to find a LR specialist in the area and was recommended to try James French. They couldn't be more helpful and fitted the repair into what I imagine what is a very busy schedule . Problem sorted at what I think was a very reasonable cost. Would highly recommend. Thanks All. Jerry.

    Reply from jamesfrench.com Ltd on 02/08/19

    Thank you for the kind words, Jerry. Pleased we could be of assistance.


  • 5

    Selling my Discovery 4

    By Kumbirayi N on 29 June 2019 | Purchase not verified

    Very easy to deal with. Great experience; service is second to none . Instant payment. Would recommend to anyone who wishes to buy or sell their car.

    Reply from jamesfrench.com Ltd on 02/07/19

    Thank you for the kind words, Kumbirayi. We look forward to seeing you again.


  • 5

    Excellent workmanship and customer service

    By Ian M on 15 June 2019 | Purchase not verified

    Superb service from first encounter to completion of work. Freelander 1 TD4 - Quick diagnosis, clear explanation and description of required work. on the road quickly- prop shaft removed for repair in 2 wheel drive. Repaired and replaced a couple of days later all back together and very happy customer back home for the weekend. Overall a great experience and top workmanship and communication throughout the process. Keep it up folks the good work and excellent service.

    Reply from jamesfrench.com Ltd on 21/06/19

    Thank you for the kind words, Ian. Glad we could help.


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