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Customer reviews of jamesfrench.com Ltd

Here at James French 4x4 we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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jamesfrench.com Ltd

jamesfrench.com Ltd
5
4.9

Based on 72 customer reviews

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  • 5

    Personal, efficient and fair

    By Leigh R on 28 September 2017 | Verified purchase

    In my experience the team at James French are knowledgeable, organised and fair. They clearly know their chosen range of products very well and this has instilled great confidence. I had the sense that the vehicles sold are selected to be good examples for their type and thus sold with confidence. The character of dealings was very personal and in that way much differentiated from some of the bigger dealers and chains. Very good and I would gladly return.

    Reply from jamesfrench.com Ltd on 29/09/17

    Thank you for the very kind words, Leigh. Enjoy the Freelander and we look forward to seeing you in the future.


  • 5

    Highly recommended

    By Dan C on 21 September 2017 | Verified purchase

    Excellent, knowledgeable service; highly recommended.

    Reply from jamesfrench.com Ltd on 22/09/17

    Thank you for the lovely review, Dan! All the best with the Discovery and we look forward to seeing you in the future.


  • 5

    Excellent

    By Simon C on 16 September 2017 | Verified purchase

    Very knowledgeable and professional team, I would recommend them and would certainly buy again from them

    Reply from jamesfrench.com Ltd on 21/09/17

    Thank you for the kind words, Simon! I hope you enjoy the Freelander and we look forward to seeing you in the future.


  • 5

    What excellent service!!

    By Jon T on 08 December 2021 | Purchase not verified

    This is my first Land Rover, Took it in for a new timing belt, auto box firmware and wheel allignment. What excellent service, costs were also suprisingly low! All in all, I would recommend these people in a heartbeat!!!


  • 5

    Water ingress issue

    By Colin H on 27 October 2021 | Purchase not verified

    We had a serious issue with our 2017 Discovery 5. The windscreen had become de bonded letting water into the electrics that stopped the cat totally. An issue Landrover are fully aware of but didn't want to know. The team at james French could not have been more helpful, Chris was excellent and couldn't do more to sorting things out; Another it touch two attempts to resolve, it wasn't the teams fault electrical issues can be like that. I couldn't recommend them enough, to sort out complicated issues or indeed service.


  • 5

    After Sales Service

    By Anonymous on 13 October 2021 | Purchase not verified

    Great service over yesterday and today. Thanks to Chris for arranging for my vehicle to be seen at such short notice. Problem diagnosed and rectified in under an hour while I waited. After sales service at its best!


  • 5

    Dan sorts the part for the next day and calls you back to confirm delivery

    By Andrew M on 03 September 2021 | Purchase not verified

    Used them twice now for spare parts the level of service from Dan is excellent!


  • 5

    Excellent Customer Service

    By Darren P on 22 July 2021 | Purchase not verified

    The guys at James French resolved an ongoing issue with the tow-bar on my Jaguar F-Pace at very short notice. It was my first dealing with them, and it was a delight. It makes such a refreshing change to find a car dealer that really values customer service. Will certainly be returning when I am due my next service.


  • 5

    By Anonymous on 12 April 2021 | Purchase not verified

    Made an appointment to view a car on the first day after covid 19 lockdown. Told the agent I was keen to purchase and they booked me in along with my contact details. Turned up on time to be greeted by we've sold it! When I explained I had a pre booked appointment I was basically told tough it's gone. I'm staggered people still operate in this way. What a mercenary individual. They couldn't even give me the courtesy of a phonecall to stop my wasted journey of over 2 hours for the round trip.

    Reply from jamesfrench.com Ltd on 26/04/21

    Dear Mr Caton we are very sorry the vehicle was sold only half an hour before you arrived to see it, we understand your disappointment but we only remove a vehicle from sale with a deposit and commitment to buy, you could have easily not wanted it for any number of reasons and coming to see a car is not enough commitment for us to remove it from sale.


  • 5

    Top Service

    By Jerry H on 01 August 2019 | Purchase not verified

    Traveling up to Charlbury last Sunday, experienced a failed ley shaft bearing in my TD5 Defender gearbox. On the Monday phoned around to find a LR specialist in the area and was recommended to try James French. They couldn't be more helpful and fitted the repair into what I imagine what is a very busy schedule . Problem sorted at what I think was a very reasonable cost. Would highly recommend. Thanks All. Jerry.

    Reply from jamesfrench.com Ltd on 02/08/19

    Thank you for the kind words, Jerry. Pleased we could be of assistance.