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Customer reviews of jamesfrench.com Ltd
Here at James French 4x4 we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 68 customer reviews
By Dan C on 21 September 2017 | Verified purchase
Excellent, knowledgeable service; highly recommended.
By Simon C on 16 September 2017 | Verified purchase
Very knowledgeable and professional team, I would recommend them and would certainly buy again from them
Dan sorts the part for the next day and calls you back to confirm delivery
By Andrew M on 03 September 2021 | Purchase not verified
Used them twice now for spare parts the level of service from Dan is excellent!
Excellent Customer Service
By Darren P on 22 July 2021 | Purchase not verified
The guys at James French resolved an ongoing issue with the tow-bar on my Jaguar F-Pace at very short notice. It was my first dealing with them, and it was a delight. It makes such a refreshing change to find a car dealer that really values customer service. Will certainly be returning when I am due my next service.
By Anonymous on 12 April 2021 | Purchase not verified
Made an appointment to view a car on the first day after covid 19 lockdown. Told the agent I was keen to purchase and they booked me in along with my contact details. Turned up on time to be greeted by we've sold it! When I explained I had a pre booked appointment I was basically told tough it's gone. I'm staggered people still operate in this way. What a mercenary individual. They couldn't even give me the courtesy of a phonecall to stop my wasted journey of over 2 hours for the round trip.
By Jerry H on 01 August 2019 | Purchase not verified
Traveling up to Charlbury last Sunday, experienced a failed ley shaft bearing in my TD5 Defender gearbox. On the Monday phoned around to find a LR specialist in the area and was recommended to try James French. They couldn't be more helpful and fitted the repair into what I imagine what is a very busy schedule . Problem sorted at what I think was a very reasonable cost. Would highly recommend. Thanks All. Jerry.
Selling my Discovery 4
By Kumbirayi N on 29 June 2019 | Purchase not verified
Very easy to deal with. Great experience; service is second to none . Instant payment. Would recommend to anyone who wishes to buy or sell their car.
Excellent workmanship and customer service
By Ian M on 15 June 2019 | Purchase not verified
Superb service from first encounter to completion of work. Freelander 1 TD4 - Quick diagnosis, clear explanation and description of required work. on the road quickly- prop shaft removed for repair in 2 wheel drive. Repaired and replaced a couple of days later all back together and very happy customer back home for the weekend. Overall a great experience and top workmanship and communication throughout the process. Keep it up folks the good work and excellent service.