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Customer reviews of Ltd

Here at James French 4x4 we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Write a review Ltd Ltd

Based on 77 customer reviews

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  • 5

    After Sales Service

    By Anonymous on 13 October 2021 | Purchase not verified

    Great service over yesterday and today. Thanks to Chris for arranging for my vehicle to be seen at such short notice. Problem diagnosed and rectified in under an hour while I waited. After sales service at its best!

  • 5

    Dan sorts the part for the next day and calls you back to confirm delivery

    By Andrew M on 03 September 2021 | Purchase not verified

    Used them twice now for spare parts the level of service from Dan is excellent!

  • 5

    Excellent Customer Service

    By Darren P on 22 July 2021 | Purchase not verified

    The guys at James French resolved an ongoing issue with the tow-bar on my Jaguar F-Pace at very short notice. It was my first dealing with them, and it was a delight. It makes such a refreshing change to find a car dealer that really values customer service. Will certainly be returning when I am due my next service.

  • 5

    By Anonymous on 12 April 2021 | Purchase not verified

    Made an appointment to view a car on the first day after covid 19 lockdown. Told the agent I was keen to purchase and they booked me in along with my contact details. Turned up on time to be greeted by we've sold it! When I explained I had a pre booked appointment I was basically told tough it's gone. I'm staggered people still operate in this way. What a mercenary individual. They couldn't even give me the courtesy of a phonecall to stop my wasted journey of over 2 hours for the round trip.

    Reply from Ltd on 26/04/21

    Dear Mr Caton we are very sorry the vehicle was sold only half an hour before you arrived to see it, we understand your disappointment but we only remove a vehicle from sale with a deposit and commitment to buy, you could have easily not wanted it for any number of reasons and coming to see a car is not enough commitment for us to remove it from sale.

  • 5

    Top Service

    By Jerry H on 01 August 2019 | Purchase not verified

    Traveling up to Charlbury last Sunday, experienced a failed ley shaft bearing in my TD5 Defender gearbox. On the Monday phoned around to find a LR specialist in the area and was recommended to try James French. They couldn't be more helpful and fitted the repair into what I imagine what is a very busy schedule . Problem sorted at what I think was a very reasonable cost. Would highly recommend. Thanks All. Jerry.

    Reply from Ltd on 02/08/19

    Thank you for the kind words, Jerry. Pleased we could be of assistance.

  • 5

    Selling my Discovery 4

    By Kumbirayi N on 29 June 2019 | Purchase not verified

    Very easy to deal with. Great experience; service is second to none . Instant payment. Would recommend to anyone who wishes to buy or sell their car.

    Reply from Ltd on 02/07/19

    Thank you for the kind words, Kumbirayi. We look forward to seeing you again.

  • 5

    Excellent workmanship and customer service

    By Ian M on 15 June 2019 | Purchase not verified

    Superb service from first encounter to completion of work. Freelander 1 TD4 - Quick diagnosis, clear explanation and description of required work. on the road quickly- prop shaft removed for repair in 2 wheel drive. Repaired and replaced a couple of days later all back together and very happy customer back home for the weekend. Overall a great experience and top workmanship and communication throughout the process. Keep it up folks the good work and excellent service.

    Reply from Ltd on 21/06/19

    Thank you for the kind words, Ian. Glad we could help.

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